{"id":1329,"date":"2025-04-10T13:12:05","date_gmt":"2025-04-10T13:12:05","guid":{"rendered":"https:\/\/toolstecique.com\/?p=1329"},"modified":"2025-05-08T16:59:40","modified_gmt":"2025-05-08T16:59:40","slug":"what-is-salesforce","status":"publish","type":"post","link":"https:\/\/toolstecique.com\/vi\/what-is-salesforce\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n v\u1ec1 c\u00e1ch n\u00e2ng cao n\u0103ng su\u1ea5t kinh doanh v\u1edbi Salesforce"},"content":{"rendered":"<p>Salesforce, \u0111\u01b0\u1ee3c Marc Benioff v\u00e0 Parker Harris th\u00e0nh l\u1eadp n\u0103m 1999, \u0111\u00e3 c\u00e1ch m\u1ea1ng h\u00f3a qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng (CRM) b\u1eb1ng c\u00e1ch cung c\u1ea5p c\u00e1c c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd. <a href=\"https:\/\/toolstecique.com\/vi\/cloud-security-tools\/\">ph\u1ea7n m\u1ec1m d\u1ef1a tr\u00ean \u0111\u00e1m m\u00e2y<\/a>\u0110\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn r\u1ed9ng r\u00e3i nh\u01b0 m\u1ed9t h\u1ec7 th\u1ed1ng CRM, Salesforce kh\u00f4ng ch\u1ec9 qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n bao g\u1ed3m c\u00e1c ch\u1ee9c n\u0103ng ti\u1ebfp th\u1ecb, b\u00e1n h\u00e0ng v\u00e0 v\u1eadn h\u00e0nh \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a n\u0103ng su\u1ea5t kinh doanh t\u1ed5ng th\u1ec3.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>T\u00edch h\u1ee3p Salesforce: N\u00e2ng cao hi\u1ec7u qu\u1ea3 quy tr\u00ecnh l\u00e0m vi\u1ec7c<\/strong><\/h2>\n\n\n\n<p>M\u1ed9t th\u1ebf m\u1ea1nh \u0111\u00e1ng k\u1ec3 c\u1ee7a Salesforce n\u1eb1m \u1edf kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch. Vi\u1ec7c t\u00edch h\u1ee3p Salesforce v\u1edbi Slack gi\u00fap c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3 kh\u1ea3 n\u0103ng giao ti\u1ebfp th\u1eddi gian th\u1ef1c v\u00e0 hi\u1ec7u qu\u1ea3 c\u1ed9ng t\u00e1c gi\u1eefa c\u00e1c nh\u00f3m. T\u01b0\u01a1ng t\u1ef1, vi\u1ec7c t\u00edch h\u1ee3p Salesforce v\u1edbi Outlook gi\u00fap \u0111\u01a1n gi\u1ea3n h\u00f3a vi\u1ec7c qu\u1ea3n l\u00fd email, \u0111\u1ed3ng b\u1ed9 h\u00f3a l\u1ecbch v\u00e0 theo d\u00f5i t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng, t\u1ed1i \u01b0u h\u00f3a n\u0103ng su\u1ea5t quy tr\u00ecnh l\u00e0m vi\u1ec7c v\u00e0 gi\u1ea3m chi ph\u00ed qu\u1ea3n l\u00fd.<\/p>\n\n\n\n<p><a href=\"https:\/\/en.wikipedia.org\/wiki\/Salesforce\">Salesforce<\/a> API cung c\u1ea5p c\u00e1c t\u00edch h\u1ee3p t\u00f9y ch\u1ec9nh, \u0111i\u1ec3n h\u00ecnh l\u00e0 tr\u01b0\u1eddng h\u1ee3p m\u1ed9t nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe g\u1ea7n \u0111\u00e2y \u0111\u00e3 t\u00edch h\u1ee3p h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd b\u1ec7nh nh\u00e2n c\u1ee7a m\u00ecnh v\u1edbi Salesforce. S\u1ef1 t\u00edch h\u1ee3p n\u00e0y \u0111\u00e3 gi\u00fap \u0111\u01a1n gi\u1ea3n h\u00f3a \u0111\u00e1ng k\u1ec3 vi\u1ec7c x\u1eed l\u00fd h\u1ed3 s\u01a1 b\u1ec7nh nh\u00e2n, c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe v\u00e0 n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a b\u1ec7nh nh\u00e2n.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>T\u1eadn d\u1ee5ng Tr\u00ed tu\u1ec7 Nh\u00e2n t\u1ea1o (AI) v\u00e0 Marketing Cloud c\u1ee7a Salesforce \u0111\u1ec3 \u0111\u1ea1t l\u1ee3i th\u1ebf chi\u1ebfn l\u01b0\u1ee3c.<\/strong><\/h2>\n\n\n\n<p>Salesforce Marketing Cloud s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 ti\u00ean ti\u1ebfn. <a href=\"https:\/\/toolstecique.com\/vi\/ai-glasses\/\">C\u00f4ng ngh\u1ec7 AI<\/a>Gi\u00fap c\u00e1c doanh nghi\u1ec7p t\u1ea1o ra c\u00e1c chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb c\u00e1 nh\u00e2n h\u00f3a v\u00e0 d\u1ef1 \u0111o\u00e1n. Salesforce AI cung c\u1ea5p th\u00f4ng tin chi ti\u1ebft mang t\u00ednh d\u1ef1 \u0111o\u00e1n, t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 nh\u1eafm m\u1ee5c ti\u00eau kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch chi\u1ebfn l\u01b0\u1ee3c d\u1ef1a tr\u00ean h\u00e0nh vi v\u00e0 s\u1edf th\u00edch c\u1ee7a h\u1ecd. <a href=\"https:\/\/www.salesforce.com\/small-business\/\">C\u00e1c doanh nghi\u1ec7p s\u1eed d\u1ee5ng Salesforce<\/a> B\u00e1o c\u00e1o AI gi\u00fap t\u0103ng c\u01b0\u1eddng s\u1ef1 t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng, c\u1ea3i thi\u1ec7n t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i v\u00e0 ti\u1ebft ki\u1ec7m chi ph\u00ed \u0111\u00e1ng k\u1ec3.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>C\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p v\u00e0 ch\u1ee9ng ch\u1ec9 trong l\u0129nh v\u1ef1c Salesforce<\/strong><\/h2>\n\n\n\n<p>C\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p t\u1ea1i Salesforce mang \u0111\u1ebfn nh\u1eefng tri\u1ec3n v\u1ecdng ph\u00e1t tri\u1ec3n \u0111\u00e1ng k\u1ec3, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1ed1i v\u1edbi nh\u1eefng chuy\u00ean gia s\u1edf h\u1eefu ch\u1ee9ng ch\u1ec9 Salesforce. C\u00e1c ch\u1ee9ng ch\u1ec9 n\u00e0y x\u00e1c nh\u1eadn k\u1ef9 n\u0103ng trong ph\u00e1t tri\u1ec3n, qu\u1ea3n tr\u1ecb v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u Salesforce. Salesforce t\u00edch c\u1ef1c th\u00fac \u0111\u1ea9y c\u00e1c c\u01a1 h\u1ed9i l\u00e0m vi\u1ec7c t\u1eeb xa, cho ph\u00e9p c\u00e1c chuy\u00ean gia to\u00e0n c\u1ea7u tham gia m\u1ed9t c\u00e1ch linh ho\u1ea1t v\u00e0 hi\u1ec7u qu\u1ea3 th\u00f4ng qua c\u00e1c c\u1ed5ng \u0111\u0103ng nh\u1eadp ngh\u1ec1 nghi\u1ec7p c\u1ee7a Salesforce. Vi\u1ec7c \u0111\u00e0o t\u1ea1o chuy\u00ean nghi\u1ec7p li\u00ean t\u1ee5c v\u00e0 ch\u1ee9ng nh\u1eadn gi\u00fap n\u00e2ng cao kh\u1ea3 n\u0103ng t\u00ecm vi\u1ec7c v\u00e0 m\u1edf ra c\u00e1nh c\u1eeda th\u0103ng ti\u1ebfn trong s\u1ef1 nghi\u1ec7p.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Th\u00f4ng tin chi ti\u1ebft v\u1ec1 c\u1ed5 phi\u1ebfu Salesforce v\u00e0 b\u1ed1i c\u1ea3nh c\u1ea1nh tranh<\/strong><\/h2>\n\n\n\n<p>C\u00e1c nh\u00e0 \u0111\u1ea7u t\u01b0 th\u01b0\u1eddng xuy\u00ean theo d\u00f5i Salesforce. <a href=\"https:\/\/toolstecique.com\/vi\/artificial-intelligence-stocks-under-10\/\">C\u1ed5 ph\u1ea7n<\/a> Do v\u1ecb th\u1ebf n\u1ed5i b\u1eadt tr\u00ean th\u1ecb tr\u01b0\u1eddng, c\u00e1c c\u00e2u h\u1ecfi v\u1ec1 bi\u1ebfn \u0111\u1ed9ng, ch\u1eb3ng h\u1ea1n nh\u01b0 \"T\u1ea1i sao c\u1ed5 phi\u1ebfu Salesforce gi\u1ea3m?\" th\u01b0\u1eddng xuy\u00ean xu\u1ea5t hi\u1ec7n, do nh\u1eefng thay \u0111\u1ed5i c\u1ee7a th\u1ecb tr\u01b0\u1eddng, c\u00e1c th\u01b0\u01a1ng v\u1ee5 mua l\u1ea1i ho\u1eb7c hi\u1ec7u qu\u1ea3 t\u00e0i ch\u00ednh h\u00e0ng qu\u00fd. M\u1eb7c d\u00f9 c\u00f3 s\u1ef1 bi\u1ebfn \u0111\u1ed9ng ng\u1eafn h\u1ea1n, <a href=\"https:\/\/www.salesforce.com\/crm\/\">Salesforce CRM<\/a> C\u1ed5 phi\u1ebfu v\u1eabn \u0111\u01b0\u1ee3c c\u00e1c nh\u00e0 \u0111\u1ea7u t\u01b0 \u01b0a chu\u1ed9ng nh\u1edd v\u00e0o chi\u1ebfn l\u01b0\u1ee3c t\u0103ng tr\u01b0\u1edfng v\u00e0 \u0111\u1ed5i m\u1edbi c\u1ee7a c\u00f4ng ty.<\/p>\n\n\n\n<p>V\u1ec1 m\u1eb7t c\u1ea1nh tranh, Salesforce ti\u1ebfp t\u1ee5c d\u1eabn \u0111\u1ea7u so v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 nh\u01b0... <a href=\"https:\/\/toolstecique.com\/vi\/what-is-hubspot\/\">HubSpot<\/a>Salesforce \u0111\u00e3 v\u01b0\u1ee3t tr\u1ed9i h\u01a1n Zoho CRM v\u00e0 Microsoft Dynamics 365, ch\u1ee7 y\u1ebfu nh\u1edd c\u00e1c t\u00ednh n\u0103ng to\u00e0n di\u1ec7n v\u00e0 t\u1ea7m \u1ea3nh h\u01b0\u1edfng \u0111\u00e1ng k\u1ec3 tr\u00ean th\u1ecb tr\u01b0\u1eddng. Vi\u1ec7c ho\u00e0n th\u00e0nh t\u00f2a th\u00e1p Salesforce v\u00e0o n\u0103m 2018 t\u01b0\u1ee3ng tr\u01b0ng cho s\u1ee9c m\u1ea1nh \u0111\u1ed5i m\u1edbi, v\u1ecb th\u1ebf d\u1eabn \u0111\u1ea7u th\u1ecb tr\u01b0\u1eddng v\u00e0 cam k\u1ebft ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng c\u1ee7a c\u00f4ng ty.<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Nghi\u00ean c\u1ee9u tr\u01b0\u1eddng h\u1ee3p th\u1ef1c t\u1ebf: S\u1ef1 chuy\u1ec3n \u0111\u1ed5i n\u0103ng su\u1ea5t c\u1ee7a Coca-Cola<\/strong><\/summary>\n<p>Coca-Cola \u0111\u00e3 t\u1eadn d\u1ee5ng th\u00e0nh c\u00f4ng Salesforce \u0111\u1ec3 th\u1ed1ng nh\u1ea5t c\u00e1c ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng to\u00e0n c\u1ea7u, t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh CRM v\u00e0 n\u00e2ng cao n\u0103ng su\u1ea5t. Ph\u1ea7n m\u1ec1m Salesforce \u0111\u00e3 gi\u00fap Coca-Cola \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 b\u00e1n h\u00e0ng cao h\u01a1n, t\u1ed1c \u0111\u1ed9 ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng nhanh h\u01a1n v\u00e0 hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc h\u01a1n v\u1ec1 th\u1ecb tr\u01b0\u1eddng, c\u1ee7ng c\u1ed1 v\u1ecb th\u1ebf d\u1eabn \u0111\u1ea7u th\u1ecb tr\u01b0\u1eddng to\u00e0n c\u1ea7u c\u1ee7a h\u00e3ng.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p<\/strong><\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1744895678572\"><strong class=\"schema-faq-question\"><strong>L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 h\u1ecdc Salesforce?<\/strong><\/strong> <p class=\"schema-faq-answer\">Truy c\u1eadp c\u00e1c kh\u00f3a \u0111\u00e0o t\u1ea1o ch\u00ednh th\u1ee9c c\u1ee7a Salesforce, h\u01b0\u1edbng d\u1eabn tr\u1ef1c tuy\u1ebfn, di\u1ec5n \u0111\u00e0n c\u1ed9ng \u0111\u1ed3ng v\u00e0 ch\u01b0\u01a1ng tr\u00ecnh ch\u1ee9ng nh\u1eadn \u0111\u1ec3 h\u1ecdc Salesforce m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1744895697595\"><strong class=\"schema-faq-question\"><strong><a href=\"https:\/\/www.youtube.com\/watch?v=TUXh42V_ng4\">Salesforce l\u00e0 g\u00ec?<\/a> \u0110\u00e1m m\u00e2y d\u1eef li\u1ec7u?<\/strong><\/strong> <p class=\"schema-faq-answer\">Salesforce Data Cloud l\u00e0 m\u1ed9t n\u1ec1n t\u1ea3ng d\u1eef li\u1ec7u th\u1ed1ng nh\u1ea5t cung c\u1ea5p ph\u00e2n t\u00edch th\u1eddi gian th\u1ef1c tr\u00ean nhi\u1ec1u ch\u1ee9c n\u0103ng kinh doanh kh\u00e1c nhau.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1744895720606\"><strong class=\"schema-faq-question\"><strong>L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u1ea1o b\u00e1o c\u00e1o trong Salesforce?<\/strong><\/strong> <p class=\"schema-faq-answer\">T\u1ea1o b\u00e1o c\u00e1o Salesforce b\u1eb1ng c\u00e1ch ch\u1ecdn ngu\u1ed3n d\u1eef li\u1ec7u ph\u00f9 h\u1ee3p, c\u1ea5u h\u00ecnh tham s\u1ed1 v\u00e0 t\u1ea1o ra nh\u1eefng th\u00f4ng tin chi ti\u1ebft h\u1eefu \u00edch cho ho\u1ea1t \u0111\u1ed9ng kinh doanh.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1744895741797\"><strong class=\"schema-faq-question\"><strong>Salesforce c\u00f3 ph\u1ea3i l\u00e0 ph\u1ea7n m\u1ec1m d\u01b0\u1edbi d\u1ea1ng d\u1ecbch v\u1ee5 (SaaS) kh\u00f4ng?<\/strong><\/strong> <p class=\"schema-faq-answer\">\u0110\u00fang v\u1eady, Salesforce ho\u1ea1t \u0111\u1ed9ng nh\u01b0 m\u1ed9t m\u00f4 h\u00ecnh Ph\u1ea7n m\u1ec1m d\u01b0\u1edbi d\u1ea1ng d\u1ecbch v\u1ee5 (SaaS), cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p CRM d\u1ef1a tr\u00ean n\u1ec1n t\u1ea3ng \u0111\u00e1m m\u00e2y th\u00f4ng qua h\u00ecnh th\u1ee9c \u0111\u0103ng k\u00fd.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1744895765150\"><strong class=\"schema-faq-question\"><strong>T\u00f2a nh\u00e0 Salesforce Tower \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng khi n\u00e0o?<\/strong><\/strong> <p class=\"schema-faq-answer\">T\u00f2a nh\u00e0 Salesforce Tower \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh v\u00e0o n\u0103m 2018, t\u01b0\u1ee3ng tr\u01b0ng cho s\u1ef1 \u0111\u1ed5i m\u1edbi v\u00e0 s\u1ee9c m\u1ea1nh th\u1ecb tr\u01b0\u1eddng c\u1ee7a Salesforce.<\/p> <\/div> <\/div>\n\n\n\n<p><strong>T\u00ecm hi\u1ec3u th\u00eam v\u1ec1: <a href=\"https:\/\/toolstecique.com\/vi\/custom-web-development\/\">Ph\u00e1t tri\u1ec3n web theo y\u00eau c\u1ea7u<\/a><\/strong><\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Explore Salesforce\u2019s key productivity features, including integrations, AI-driven marketing solutions, career pathways, stock market performance, and practical case 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